33 hours on hold: Centrelink clients vent their rage over customer service performance

By Noel Towell
Updated April 24 2018 - 9:44pm, first published January 25 2016 - 7:22pm

Centrelink clients have vented their fury over the welfare agency's customer service performance in the wake of revelations it let 22 million phone calls go unanswered in the past financial year.

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