ATO staff 'voluntold' to meet call surge as taxpayers chase bonus

Doug Dingwall
Updated July 20 2019 - 11:01am, first published July 11 2019 - 8:35pm

The Tax Office will divert hundreds of staff from their work to answer its phones as the Coalition government's boost to tax refunds drives an unprecedented surge in taxpayer calls.

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Doug Dingwall

Doug Dingwall

Parliamentary bureau chief

Doug Dingwall is The Canberra Times' parliamentary bureau chief. He writes about government and federal politics, and has an interest in integrity, industrial relations and foreign affairs. Previously he worked at The Examiner in Launceston, where he won a Tasmanian Human Rights Award for his reporting. Contact him on

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