Canberra residents are reporting frustrations in dealing with NBN Co about the installation of node cabinets and other infrastructure across the city.
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As more NBN infrastructure is being placed around Canberra, affected residents say there is little consultation, and few options to have their concerns addressed.
Aranda resident Ruth Anderson had a prolonged battle with NBN Co after a node was placed outside her home in a different position from where NBN Co had informed her.
NBN nodes are large cabinets placed on street verges which connect to the NBN network via fibre optic cabling.
Ms Anderson said the original location slated for the node was close to the boundary with her neighbour and in a less obvious location than where it was actually put in place.
Ms Anderson said the node in the new location had negatively affected the streetscape and raised safety concerns.
"There was no way to object to it, they just told me the case was closed," Ms Anderson said.
"If they'd provided a logical reason I might have accepted it."
A spokeswoman for NBN Co said the corporation was empowered by the Telecommunications Act 1997 to install critical infrastructure on publicly-owned verges.
She said the landowner, in this case the ACT government, was formally notified during planning and could dispute the intended location. The spokeswoman said NBN Co letterbox dropped residents with information.
Locations were chosen, the spokeswoman said, according to about 30 criteria including safety, design, network requirements and serviceability. Aesthetics were not considered, she said.
In Ms Anderson's case, the node location was altered due to existing services to the property. The spokeswoman said as the infrastructure was moved less than five metres from the planned site, the original notice to the ACT government was sufficient.
Ms Anderson disputes the reasons given by NBN Co, saying existing services were now closer to the node than if it was installed in the planned location.
Another Canberran who has experienced frustrations with the NBN rollout is long-time Griffith resident Jonathan Mandl. Mr Mandl went so far as to seek an ACAT injunction to halt works near his home earlier this year, however the matter did not proceed as ACAT does not have jurisdiction to hear such matters.
Mr Mandl's complaint was not in relation to the closeness of the node to his home, which he said he was willing to accept if it was most suitable for technical reasons.
His concerns related to the upkeep of infrastructure over its lifetime and how it would affect residents. He was particularly concerned about vandalism.
He suggested NBN Co could have approached Aboriginal artists from the region to paint the boxes to make each one "unique" and less likely to be vandalised.
"If you're going to do something in the community why not make it have meaning for the community?" Mr Mandl said.
"I tried to appeal to [NBN Co's] better, more progressive thoughts."
Mr Mandl is also frustrated by the lack of consultation.
"There's no recourse for ACT residents for something on ACT land," he said.
"I've been mowing and maintaining that nature strip for 28 years, don't I deserve some consultation?"
A Transport Canberra and City Services spokesman said the department was not required to be notified in advance of telecommunication works on government land.
He said communication providers were required to address any defects with the infrastructure.
The NBN Co spokeswoman advised there are about 500 nodes currently in place or under construction with another 190 anticipated during the remainder of the rollout.
Each node is capable of connecting 300 to 400 premises to the network depending on the size of the cabinet.