Australians are the least satisfied with online government services in an international survey comparing attitudes to digital service delivery.
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A snapshot from multinational consultants Accenture shows Australians are less satisfied with their experiences of government digital services compared to people in the United States, Britain, Germany and Singapore.
Australia also had among the highest levels of uptake for government services online, outperforming the US, UK and Germany despite lagging the countries in satisfaction levels.
The results follow Prime Minister Scott Morrison's elevation of digital service delivery to the top of his government's agenda, and warnings from new Treasury secretary Steven Kennedy about public faith in bureaucrats as service delivery goes digital.
Accenture's findings, based on a survey of 5000 people in April, show nearly a quarter of Australians didn't use or know about any government online services.
The company's public service industry lead in Australia and New Zealand, Catherine Garner, said the survey showed there was a clear appetite for government to digitise its services.
"The level of uptake reflects this, especially when you compare Australia with other similar markets," she said.
"These results would suggest we are fast becoming a digital nation and we are growing more comfortable with our services being delivered through digital channels.
"At the same time, consumer expectations are also rising as people become more digitally savvy."
While 56 per cent of Australians using government services online were satisfied with their experience, results were better in the UK (62 per cent), the US (60 per cent), Germany (60 per cent) and Singapore (66 per cent).
However, a third of Australians used multiple digital government services several times a year, higher than in other countries.
Ms Garner said the results were not necessarily mutually exclusive.
"The good news is the demand is there, which provides justification that this is the right course of action," she said.
"However, it's to be expected that as more people move online, and become more comfortable with having their services delivered online, expectation also grows."
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The Accenture survey showed that compared to Australia, only one-fifth of people used multiple government services online in the UK, US, and Germany several times a year, while Singapore led the pack at 56 per cent.
Government Services Minister Stuart Robert earlier this week celebrated a record number of Australians using the main Commonwealth online portal, myGov.
The website reached about 25 million transactions per day in July, more than double the 12 million daily transactions for the same time last year.
Mr Robert said Australians expected a simple, seamless and secure interaction when using online government services.
"We are committed to working hard to provide a better experience and these results demonstrate we are making good progress," he said, referring to the myGov statistics.
"Our approach to simplifying government services is to put Australians in the driver's seat, so they can access services on their terms and these results demonstrate millions of people are seeing the benefits."