Financial supporters of a Canberra cat cafe that has not yet eventuated have questioned where their money is three years after donating to the project.
In 2015, sisters Carolyn and Andrea Sewell raised more than $8000 from two campaigns on crowdfunding website IndieGoGo, but couldn't reach their $120,000 goal.
According to Carolyn Sewell, an earlier campaign had raised $700 for the Capital Cat Cafe, bringing the potential total raised to $9000.
But three years on, backers have tried contacting the pair for updates, only to be ignored.
After being contacted by The Canberra Times, the cafe posted on Facebook on Thursday morning.
They said they were "embarrassed" at how long the project had taken, adding they were getting closer, but offered to refund donors.
According to the post, they had been unable to find a suitable, centralised location.
Melissa Read, one of the cafe's donors, said she'd tried contacting the pair in October but was ignored.
"I think [Thursday's Facebook post] is a bit of a cop out," Ms Read said.
"It was good that they did offer the chance of a refund. They've taken $8000 from people and provided no updates."
Ms Read said she would seek a refund but would offer to donate again if the Sewell sisters could set a definitive date.
"It's a cool thing for Canberra to have."
Fee Brucesmith, a Sydney-based donor, said friends of hers had donated from across Australia and one had donated from the United States.
"It's just disappointing. People, out of the goodness of their hearts, got on board this and in good faith donated their money," Ms Brucesmith said.
"It wasn't the point of the money, it was the principle behind it."
"I like cats and I just thought it was a great idea for people."
In an email on Thursday, Ms Sewell said there weren't any new developments.
"We have had a great deal of trouble finding and securing a suitable premise for cat cafe and are continuing to work on this," she said.
"There is not much further we can say unfortunately, until a building has been confirmed."
"We are really thankful for the support we have from people," Ms Sewell said.
ACT planning authorities confirmed a cat cafe had been proposed in 2015 but never proceeded, despite authorities working with the owners on their proposal.
There had been no development application for a cat cafe since. However a planning spokeswoman said a DA may not be required if it's not a new building or significant changes - including signage - are not needed.
The spokeswoman also said people required permits to keep four or more cats on a residential premises.
"Domestic Animal Services have not received an application for a licence to keep four or more cats relating to the Capital Cat Cafe proposal," the spokeswoman said.