The Gambling and Racing Commission had found against the Raiders over its treatment of Laurie Brown, an addicted poker machine gambler who says she lost well over $200,000 at Raiders clubs in Canberra, with the club now facing a fine of $120,000.
The commission released a statement late on Friday saying it had taken disciplinary action against the club, finding the club had not recorded signs that a patron had a gambling problem as required by law.
Clubs are required by law to keep a record of anyone showing signs of problem gambling - signs such as being unable to stop gambling, or making multiple ATM withdrawals.
Raiders general manager Simon Hawkins rejected the commission's finding, saying its report on the case was "riddled with errors". The Raiders would appeal the "erroneous decision", he said, revealing that the commission was pushing a fine of $120,000.
Prof Brown made a complaint against the Raidersafter two stints of major gambling after losing $226,050 over 18 months at the Raiders club in Belconnen, until the alert was finally raised by her bank at the beginning of this year. Prof Brown says she gambled on 160 nights from about 10pm to closing 4am, making 242 cash withdrawals from ATMs and 353 from the club's eftpos. On some nights she went back six or more time to withdraw more money, losing thousands of dollars on some nights.
Prof Brown says it was her second stint of problem gambling. In 2011, she $30,000 at the Raiders in Gungahlin, and made a complaint but no action was taken. She put her name on the self-exclusion list, but says she was allowed back into the Raiders' Belconnen club in 2015 when she relapsed.
While Prof Brown believes her problem gambling over such a long period was obvious to staff, Mr Hawkins said in May that Prof Brown had been "calm and relaxed, very friendly" and had shown no signs of distress or problem gambling, which could have triggered intervention.
"At the end of the day there are some very wealthy people who like to gamble and it's not for me as an operator to say they're not allowed to," he said then. Mr Hawkins said the club had not picked up on Prof Brown's previous exclusion, but systems had improved.
Prof Brown said on Friday she was relieved the club had been held accountable.
"They've found that fundamentally I showed lots of signs of problem gambling and [the club] didn't didn't lodge any incident reports and intervene," she said.
"I think that it's a significant step by the gambling and racing commission holding clubs accountable for their behaviour and showing they can't just ignore people who have addictive gambling patterns."
But Prof Brown said the investigation had taken too long, and she had her husband had been "locked out" of the process. While the club had been shown all of her statements and evidence, she had not been allowed to see the club's case and still had "no idea" what defence the club had mounted or arguments it had made.
Gambling and Racing Commission chief executive David Snowden said he would make no further comment, given the Raiders had 28 days to appeal to the ACT Civil and Administrative Tribunal or the Supreme Court.
Mr Hawkins said the Raiders would appeal to the tribunal.
He said the commission had alleged the club should have recorded problem gambling on eight separate occasions.
"Our sin is simply that we didn't tell the commission when a patron used an ATM/EFTPOS to get cash on multiple occasions. No definition from the about what that means," he said.
Mr Snowden said any allegations against a gambling business would be investigated.
"We know problem gambling can have significant impacts not only on the individual, but their friends, family, colleagues and broader community. Clubs play an important role in detecting problem gambling and providing the appropriate information, support or restrictions," he said.
"Venues have been reminded to ensure staff are trained to identify signs of a gambling problem and to appropriately deal with problem gambling."